Does anyone have negative poloniex experience here? What escalation process actually get's them to answer a ticket? Do we have any poloniex reps here?
The only thing negative I've experienced is that lately sometimes the site is down or slow. Luckily I haven't had any reason to do a support ticket yet. I've deposited and withdrawn funds without any problems so far. I plan to continue to use them but I have reduced the number of bitcoins I have on the site since there are people expressing concerns.
Also - make sure you use 2FA I know alot of people that have been burned by not using that.