you can check in exchange section or scam acusation sectionb about bter
much people have testimony if bter not good, is very long time is not recomended exchanger
Yes, I saw all bad reviews but none were recent, I tried it and have no bad experience so far.
The support replied me quite fast (at chinese business hours).
This time it was my fault, I sent the ethereums to the ethereum classic address..
I hope they can retrieve the private key to get back my ether but I highly doubt about that.
again, bter.com was not involved in my case.