Dear kenipar67!

According the pp 36 of the General Provisions
If the Security of the Betting Company (hereinafter named as BC) will have doubts in the personality of the bet member or doubts in the reliability of the data provided (address, credit or debit card, other data) - they have the right to request any documents from the bettor - the ones approving the identity of the bettor. These documents could be any BC would think needed. Also BC have a right to cancel any payments until all of the data (information) are verified. Documents verification could take up to 72 hours from the documents receipt moment. IF the data received will be considered unreliable (inappropriate) - BC have the right to cancel all bets and stop all money transactions for the unspecified period of time as well as continue checking the account by requesting the documents package which is required for trustworthy account verification.
We have addressed the bettor for the documents to be sent via the post. This kind of verification is rarely used by the BC - the document legal copies are required when the BC Security is in doubt about the provided documents authenticity given via the e-mail.

Verification would’ve been finished ASAP if bettor - at the very first request - provided the package of the documents demanded. BC is waiting for the documents for several months already - that could mean that bettor himself is spanning the verification process. As you understand in such situation we are unable to help one speed up the process.IF the bettor would send all the documents required - it will take just few days to solve the situation. We from our side will take all possible actions to speed up the verification process.

Please do not hesitate to contact us if you have any further questions.
We will try to solve them as soon as possible.