No worries, I was going to reply with a snarky comment but then I realized its possible that there is some small difference. Do you have 2FA enabled? If you do then maybe thats all they need to pin down your identity enough to comply with AML/KYC laws, I dont know the specific regulations in America not being American. Or is your account not "new", mine was created about 3 months back. You can click on settings and it will show your account type.

In other news I just got my blackbytes, so thanks to the developers for making byteball the platform and to the users for making it valuable.

I just realized too that last distribution I sold some byteball using changelly, I should have just done that.