I have now had a chance to review the ticket and documents, and to meet with investigators at Bittrex, and I am prepared to discuss this matter with you.  I see below that you are in GMT+02:00.  Would you be able to meet on Monday, August 7 at 5:30 PM your time (8:30 AM my time)?  I would meet sooner, but I am on vacation for the rest of this week.
 
To clarify, we will be meeting by videoconference when we meet.