If it is in unverified, do cancel that and withdraw again and it should send you a mail.
Tried this thrice. But haven't received any mail for verification yet. I am sending you the details (PM). Kindly fix it ASAP.
Website having issue right now .. i guess excessive load again so these errors coming up. But for me I got missing funds of FIAT Balance since 3rd August and still not received any solution for it , i did mail to support to check it and no response from them yet , I hope this gets fixed asap . Never faced this before with CS in past 10 - 12 months journey .