Post
Topic
Board Web Wallets
Re: To contact Xapo Support, please use our FAQs (https://support.xapo.com/)
by
baykan
on 10/08/2017, 23:29:18 UTC
Dear all,

I feell my self in deep shit.
The reason is , I tried a special school payment of one of my daughters with my Xapo debit card a week ago, one with approximately $2300 (which is declined) and one with approx. $850 which is approved.

At that day , a week ago , btc price was $2800 and now its $3400.

The approved transaction , no concerns about it. it's ok. But what the hell is going to happen to the declined one. It's reduced from my BTC balance at the transaction day, and  it's still in Processing - Pending status at Xapo and cardholderonline.com.

I need that Bitcoin really bad. I need it back to my balance.

Why do they charge my balance although the transactoin is declined ? I do not understand ..

When the processing is complete, are they going to give my Bitcoin back ? or are they going to give a reduced amount according to the exchange rate change. I think they have to give my BTC back because the transaction is declined ? I hope.

Any ideas appretiated.