My order still hasn't been shipped

Is the support completely unresponsive? Maybe open a scam accusation could work to take them to this forum.
Bitgild services are becoming so bad that I'm thinking about opening a similar service myself, anybody knows their annual turnover?
Support is completely unresponsive (more than a week), my order has been in "processing" for more than three weeks. I would stay away from this site at the moment, don't know what's going on but this is a horrible situation for me.