All this stuff about them being scammers is nonsense. They are a new exchange with few resources/staff (for now). The reason you can wait for support is simply due to those conditions.
Have you all forgotten what Yobit was like when they first launched or Cryptopia. I can remember both of them doing less than 1.5 btc volume per day for months. In time TradeSatoshi
which is a great name for an exchange will start to gain popularity. Ive had no problems using them at all. Only issue I have is the low trading volume but that will change.
The exchange needs a bit of work feature and speed wise but it definitely has promise. The coding is solid to so they have a good base to work form.
If there was one thing they could do to help themselves would be a PR campaign of some sorts. Getting the word out is important.