Has anyone here got their funds back from poloneix yet?

i had 55,086 in a wallet there i was trading for the last few weeks up until i attempted to draw it out and it gave me an "Error" message. never had any issues before ( And i've used polo for years!)  so i know it's no error on my part.

Naturally opened a ticket but it's been over a week and still no reply.

Starting to get a bit frustrated now. I wouldn't mind so much if they at least released a twitter or statement saying they're working on a solution, but as they play the silent treatment it does not bode well in confidence or trust.