It's a support thread...to provide support (that I created) As you see, everyones issues get resolved.
In fact, that thread makes us more reputable as we're completely transparent about issues.
If you personally have an issue, let me know.
I actually used BitInstant here in the states recently and had zero problems. Aside from the fees, I was quite satisfied and Bitcoins arrived in my wallet in mere minutes. (Meaning less than 5)