I finally got a response from the owner of Bitgild, with a vague explanation about there being delays with my payment. My order is supposed to be shipped tomorrow, 28 days after it was placed. He had no explanation for why my other messages were ignored before this.

Anyway, I'm just happy something is finally happening - I was just about to take legal proceedings against them and open a scam accusation thread on this forum. I've never had any issues like this before and this was my seventh order from Bitgild.