It's a support thread...to provide support (that I created) As you see, everyones issues get resolved.
In fact, that thread makes us more reputable as we're completely transparent about issues. If you personally have an issue, let me know.
I agree. Most companies will just sweep their dirt under the rug and pretend that it doesn't exist.
I've used BitInstant many times over the past year and will continue to do so in the future. I've found their service to be very convenient and reliable.