ICO365 will allocate a unique deposit address for you.
Once you deposit to your address, then your balance will update.
The funds will automatically send to an gathered address.

I'm no longer in ICO365, and build my own ICO site www.3ico.com
but i can help you to contact ico365， please tell me your IM contact information.
As you descriped, they refund your funds to wrong address?

365会给每一个用户分配一个地址，只要你转账到那个地址，那么你的账户就会更新余额。
因为资金是需要汇总的，因此你转账到那个充值地址的之后，充值地址的钱会自动汇总到另外一个地址。