Это автоответчик , на стандартные запросы, не переживайте ваш тикет рассмотрят в ближайшие месяцы )
Я наверное до этого времени поседею, ~47500 XEM в статусе awaiting approval зависли.
Все я дождался своего часа, вывели всё, хотя я уже и не надеялся. 17 дней ждал. Больше на поло ни ногой.
Вот что ответили на тикет:
Dear Evgeny S,
Thank you for getting in touch and sincerest apologies for the delay in responding.
Please note that withdrawal approvals often take up to 72hours, typically they're cleared much sooner. Unfortunately this was far from the case here but I can confirm that your withdrawal is now complete.
There are many reasons why this can happen but so as to help avoid similar delays for future withdrawals then enabling Two-Factor Authentication (2FA) on your Poloniex account should help. Poloniex STRONGLY recommends enabling 2FA as soon as possible. Without 2FA, your funds and some private data are only as safe as your email credentials.
You can enable it here:
https://poloniex.com/2faYou can also learn more about the importance of 2FA here:
https://poloniex.freshdesk.com/support/solutions/articles/1000225337If you have any questions about the process, please just reply and we'll walk you through it.
Know that your patience has been greatly appreciated.
Sincerely,
Poloniex Support Team