guys I have opened ticket 5 days ago on their support but I still don't get any response... Any idea how I can push this issue? I want to send the missing amount to be order marked as Paid finally...
I'm at 7 weeks now.
I was curious about the status on one of my orders last night and decided to call
Bitmain's hotline (+86-400-890-8855). I chose option 2 for English and then waited for the automated recording that was telling me something about how I should submit a support ticket online. Then it started giving me more options. I selected 1 for Sales. I was immediately greeted in Chinese by a woman and I asked if she spoke English - which she did. I have her my order number and she was able to confirm that everything was good and preparing for shipping.
If you guys want faster help, please give this method a try.