Hello everyone,

I would like to share you my story about how bad the customer support is at Genesis Mining. This is not a joke and I will post screenshots to prove to you that all of this is very much real as it can be.
After watching BoxMining videos on YouTube, I wanted to buy contract for ETH mining, when the hype period was very profitable. At 2017-06-17, I started to buy ETH contracts (see screenshot below):

https://image.ibb.co/i4WsSQ/Screen_Shot_2017_08_22_at_14_24_31.png

Aaaand guess what, the very first week made me scared after not receiving my Ethers from them, because they said that every payment will take place in 24 hours and I waited at least 28 hours:

https://image.ibb.co/mUr6Mk/Screen_Shot_2017_08_22_at_14_29_06.png

I started to Google around if people had the same issue and saw that some of them had the same problem. After some time, I gave up hope, because I was scared not to receive any Ethers from them anymore,
because many, many people where starting to complain when they would receive their coins.

After 1 month, I started to think that this was a real scam, because I didn't receive payments for at least 6 days! A friend of mine told me that they got hacked:

https://image.ibb.co/diOvgk/Screen_Shot_2017_08_22_at_14_58_11.jpg

So after I contacted Genesis Mining for a full refund because I didn't trusted them anymore and this is what I got back:

https://image.ibb.co/b0E47Q/Screen_Shot_2017_08_22_at_15_02_05.png
https://image.ibb.co/nEXP7Q/Screen_Shot_2017_08_22_at_15_04_48.png
https://image.ibb.co/d0mqgk/Screen_Shot_2017_08_22_at_15_05_11.jpg

Here are the payment details:

https://image.ibb.co/hBxfgk/Screen_Shot_2017_08_22_at_15_11_11.png
https://image.ibb.co/bKwHSQ/Screen_Shot_2017_08_22_at_15_11_01.png
https://image.ibb.co/b0iWnQ/Screen_Shot_2017_08_22_at_15_10_40.png

And here is the chart:

https://image.ibb.co/dZqoZ5/Screen_Shot_2017_08_22_at_15_13_52.png

Here are YouTubers that promote Genesis-Mining (I went for it because of them):

- Boxmining https://www.youtube.com/channel/UCxODjeUwZHk3p-7TU-IsDOA
- Crypto Nick https://www.youtube.com/channel/UCPWHmSfAsAiaKhMxNoIoByg

Here are YouTubers that have the same issues as I do:

- Crypto Therapy https://www.youtube.com/channel/UCZ02q05ES0M4ozbM4c9tKIA
- Cryptown https://www.youtube.com/channel/UCX-4p0qTlzA0QkVhxqY6iPQ/featured

Here is a link where you can clearly see that people have the same problem:
https://www.reddit.com/r/CryptoCurrency/comments/6pcze5/genesis_mining_no_pay_in_4_days_now/

Are there people who want to join me in filing a lawsuit? I need arms to fight for our rights! Please donate
some Bitcoin to this address if you like to support us fighting Genesis Mining:

1Dea48dm777VSZS5RgLVfJgEoqzHugtK6N
https://image.ibb.co/k37GnQ/Screen_Shot_2017_08_22_at_15_40_38.png