This is not an ordenary bitcoin/litecoin wallet, we don´t have support for this coin.
If you want to wait dev can have a look, but it can take some time, he has a lot of work todo.
or we can reject and refound.
Regards
Novaexchange support
Well, and what should be done to enable deposits on hitbtc?

HitBTC has a very bad support, we send them one email per week, the last message from them:
Hi Mark,
Our team needs time to investigate your blockchain, it can take from 1 to 2 weeks.
Tim
---
This was received on 21th July.
So i suggest to mass write to:
relations@hitbtc.com CC:
pr@hitbtc.com Asking to move on. We're already doing it and keep writing