Support answer me at facebook (support guy was very nice), they said they are working on it and they will have a solution soon, what is not clear for me if is I just wasted 100 usd on an express plastic card or not since mine arrived 2 days ago. They will replace the cards? They will do it in express mode for those who payed for that?
You right, Support is very nice. I had few hundreds in the USD wallet and they returned it to my BTC addr as I requested.
They are working hard to fix the issue and I can tell you, This is by far the best support I ever had in digital currency, different from others that take weeks to reply and don't tell you the truth.
I hope the service comes back ASAP so I can use UQUID again. This issue just make me confident it is NOT scam.