Hello all, my apologies there were some problem with our monero node ( btc and bch run smoothly ). While all connection on SD server is doing fine, the node does not seems to respond. Usually this occurs when there is an update on monero side (they do this frequently).

I'm sorry for my late response. I'm currently focusing on this matter, and I guarantee that all monero deposit and withdrawal will come through. I expect this matter to be resolved within the next 12 hours at most unless there's another update.

update : xmr deposits and withdrawals are working now. all pending xmr deposits should have been processed and you should be able to withdraw your xmr.