I was going to drop this subject. Then I saw this:
The UTXO is 2.45 before the transaction

And then the UTXO is 18.5 on the same transaction confirmation.

Care to comment?
Hi Dangerous_Mind,
Thank you getting back to us I was just working on answering your questions about our exchange rate.
So you always have 2 UTXO fees one that covers the necessary UTXO fees that allows us to process your payment and one to pay the UTXO fees to send your funds to us. We (and our competitors) don't have any influence when it comes to these fees.
Best regards,
Robert @Bitwala