Ultimele noutati dela Kraken :
 

Emily Yesterday at 19:30
Hi Constantin,

As per your request, I'll escalate this issue to a manager. You should be hearing back from them soon.

Best Regards,

Emily W.
Kraken Client Engagement

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Stanley Yesterday at 22:13
Hello Mirica,

Thank you for your patience regarding this issue, my name is Stanley and I'll be assisting you.

We understand that this a large sum of money for you, however, that doesn't change the reality about our ability to recover your funds. We deeply care about our clients and we want to do everything we can do to protect them. However, we cannot be held liable for the mistakes of our clients. Nor can we be expected to rescue all tokens that were mistakenly sent to the wrong address. We have a very limited amount of dev time and simply ignoring that isn't paying much respect to Kraken -- we understand that you lost a lot of money but that doesn't change that we simply do not have the resources to devote to rescue your funds.

Let me know if you have any other questions or concerns.

Kind Regards,

Stanley
Kraken Client Engagement