I'd read about people having problems and then I had a considerable amount of LBC disappear in the same manner 6 days ago.

A tx ID has been given but it is not found on the LBC blockchain. Strangely I managed to withdraw a smaller amount of LBC and other coins a few days later with no problems.

Worryingly I see a lot of people waiting for weeks or months for a response from polo support but not many messages where people have had a resolution. If you look at their twitter they are still posting about added new coins and ever tweet is bombarded by hundreds of angry customers asking for their support ticket to be answered.

Has anyone got their money back?

A month ago I asked to be given enhanced verification, someone replied within a week, but nothing ever came of it. So they seem to be ignoring tickets related to deposits and withdrawals but replying to other tickets but not following through on them to completion.

I'm never using polo again once this is sorted. Bittrex is far safer.

*UPDATE 27/08/17*
My coins finally arrived in my wallet, 8 days late. The support ticket was not even answered or closed. The only thing I did do was reply to the ticket, voicing my dissatisfaction, and also posted the a reply to their latest tweet detailing the problem.