Re: Coinizy Bitcoin Debit VCC Stay Away - Money Vanished - Waiting on Refund
Transferred my BTC to Coinizy wallet not the best option since fees were ridic - charge 5% of the deposit amount and use the unfavorable Kraken USD/BTC rate, plus charge .50, & monthly management fee of $1.00 USD to create a virtual card.
Deposited: 0.76831069 BTC got in return in my coinizy wallet a shocking $860USD.
Loaded the Coinizy vcc card for 850.50 and had the merchant try the card multiple times - DECLINED every single time.
Contacted Westcrest Holding Limited the issuing card service bank that can only be contacted via email since their customer support numbers involve only automated machines. After about 2 weeks Westcrest responded admitting that they declined all the transactions.
How useless, what's the purpose of having a nonworking vcc card with your money virtually held and frozen with no ability to extract.
Contacted Coinizy, support has been very difficult as well, a response has taken weeks (no live support, email does not take 24hrs for a response as stated on the site). After several emails on my part, the owner finally responded and decided that he would give back my bitcoins and will provide a full refund including all fees as requested. I provided coinizy with my wallet addy for my refund - it's been a couple of days, still haven't heard back. Upon checking my coinizy account again noticed the $850.50 USD from the VCC was transferred over to the owner, my wallet balance has been emptied out. My balance in my coinizy wallet is ZERO and my VCC card was emptied out with a load of ZERO.
I don't know if anyone has had a similar experience with coinizy? But from my experience I do not recommend and don't really trust, support takes forever, seems shady - scam alert potential. And worst of all my money/BTC disappeared, still waiting for my refund!
Deposited: 0.76831069 BTC got in return in my coinizy wallet a shocking $860USD.
Loaded the Coinizy vcc card for 850.50 and had the merchant try the card multiple times - DECLINED every single time.
Contacted Westcrest Holding Limited the issuing card service bank that can only be contacted via email since their customer support numbers involve only automated machines. After about 2 weeks Westcrest responded admitting that they declined all the transactions.
How useless, what's the purpose of having a nonworking vcc card with your money virtually held and frozen with no ability to extract.
Contacted Coinizy, support has been very difficult as well, a response has taken weeks (no live support, email does not take 24hrs for a response as stated on the site). After several emails on my part, the owner finally responded and decided that he would give back my bitcoins and will provide a full refund including all fees as requested. I provided coinizy with my wallet addy for my refund - it's been a couple of days, still haven't heard back. Upon checking my coinizy account again noticed the $850.50 USD from the VCC was transferred over to the owner, my wallet balance has been emptied out. My balance in my coinizy wallet is ZERO and my VCC card was emptied out with a load of ZERO.
I don't know if anyone has had a similar experience with coinizy? But from my experience I do not recommend and don't really trust, support takes forever, seems shady - scam alert potential. And worst of all my money/BTC disappeared, still waiting for my refund!
Wow, that's kind of a big problem you have there op. Although i feel you, I don't wanna go and choose sides when I don't know what really happened it would've been nice if you waited a little longer before saying such things that can destroy a business's reputation. But I understand your situation. No one would ever want to lose their money that they worked hard for. I wish one of the coinizy people would see this and response here so we can hear their side and know if they are doing anything to attend to your concern or not. Because losing hard earned money is pretty devasting to the victim who worked hard to earn it.