Please note that we are going offline for maintenance in about 1.25hrs (around 7pm UTC/12pm PT). We expect to be offline for about 1 hour.

https://status.kraken.com/incidents/8pn3ydq55bsy

Also, sorry I haven't been too active here recently but I've been very busy. Pretty soon we'll have more staff on bitcointalk to help out so we can be more responsive.

If you have been waiting a while to hear back from support you can escalate your ticket here:

https://goo.gl/forms/2VolutBY6HBGJRRA3

It's a simple google form that only asks for your support ticket number, so it's safe.