People are very frustrating service. A lot of advice don't use Poloniex. Support team does not answer even after many days, it's so bad. Poloniex needs to improve the situation. I'm not using it now but hope it better.
I dont know what exactly is happening with poloniex. I have already moved all my funds out of there as I am not going to take anymore risk with them.
I think it's call "exit strategy". They got rid of the moderators (and chat box) to eliminate the instant communications. From what I gather I don't think anyone is getting any support tickets answered. I know I have one that's been open for 48 days with no response. I've got all coins moved off of Poloniex except the 6,000 stuck in the forever 'Processing' which is what the ticket is open for. At this point I guessing I'll just be writing it off like everyone else will be doing because their coins are stuck in a withdrawl.
Does it strike anyone as odd how the deposits to Poloniex always seem to make it there but the withdrawals get magically stuck and mysteriously the support staff (if there are any left) don't ever get around to working on them?