Week passed. I still have that loss in my account. Support didn't answered. Did anybody created support tickets last weeks? How long did it take to resolve issue?
That's disappointing. I've seen a lot of recent complaints about missing withdrawals and support taking forever to respond. They put up a blog about the recent support delays, playing the "we are victims of our own success" card.
See: http://blog.bitfinex.com/announcements/bitfinex-support-concerns/
Quote
The past six months have been unlike anything we have ever experienced as cryptocurrencies have reached an unprecedented level of coverage. It took 5 years to handle 3 billion orders on Bitfinex in the last 4 months alone, we have handled more than 1 billion orders.
A similar growth was seen in the number of customer inquiries sent to our Support Team. In the last 4 months we received about 50% of all customer support inquiries ever received.
A similar growth was seen in the number of customer inquiries sent to our Support Team. In the last 4 months we received about 50% of all customer support inquiries ever received.
Meanwhile, no one has been able to deposit fiat money on their exchange in nearly six months. Fishy? Never!
