I have been using Kraken for a long time and I have never had a problem.  I have withdrawn USD multiple times and received my funds in a day or two.  However, the last couple of days I have been trying to withdraw USD and each time the transaction is failed with a couple of minutes.  No explanation or reason given.  I get the email saying a withdrawal was requested but the transaction has actually failed.  I am tier 3 verified and I have the funds to withdraw.  Like I said, I made a withdrawal in April and received my funds in 2 days.

I submitted a ticket and I am awaiting a response. It appears I am not alone with this problem but anyone who had the problem resolved if you could post what went wrong, maybe it will help be resolve before support gets back to me - I have no idea how long that will take.

UPDATE:

I received a reply from Karen support telling me I had to upload an ID confirmation photo.  As I said, I had withdrawn US dollars from Kraken multiple times this year already so I have no idea why now I need this new form of ID.  I tried to upload the photo ID and I keep getting an error message that my proof of residence file must be between 98k and 3mb.  My proof f residence file was uploaded a long time ago when I was first Tier 3 verified and it is 821kb so its the right size.  I have no idea what the error message means.  Regardless, I cannot upload the ID confirmation photo which means me funds are still stuck in Kraken.  I was burned when Cryptsy folded and this is starting to feel a lot like that.

Anyone familiar with Gemini?  They also allow USD withdrawals and trading of BTC and ETH.  But when they asked me for my bank account ID and password to verify my bank account, I got very concerned.