Yeah, it's annoying. They said they would release an English FAQ at least, but I haven't seen it. According to them, only ~30% of their customer base was foreign (non-Russian/CIS). I guess that means even less than 30% are English-speaking (at least as their native language). I always felt that their support desk's English responses were just Google translated from Russian, so again, this is expected to some extent.

Still no final decision on balance calculations. I hope they at least use some average for conversion that takes into account prices on the date of closure. And I really hope they don't try to bring back fiat markets. Unfortunately, they had a lot of customers that used them strictly for fiat money transfer (mostly with BTC-e codes), that have been pressuring them for fiat services.