I sent a small transaction, which shows up in the destination address as canceled (out of gas). It seems there is some kind of error in the smart contract. I sent an email, please check.
And it's over 24 hours since you have posted this but would appreciate if you can share the update or what eventually happen and how its being resolved as well as how supportive is their email address you sent the mail to as well as their customer service response time. A lot of people are really waiting for the update because this is a project that is coming fresh and issues like this should not happen.