I am not able to focus with the camera on the identity card to verify the account.
I'm using android ... anyone with the same problem?
Yes, it took me a while, it seems very fiddly. But it does work. If you swipe down, there's a little guideline box and you have to fit the ID card inside of that. Once it recognises it, it is saved automatically & you have the option to accept that shot or to retake it.