After 3 emails, 4 chat sessions, 3 support tickets, I finally received my ETH, 2 days later...! 
But I leave it, it smells too much of the scam! DANGER !

Unable to remove ETH, what the F*
So I exchange my ETH in BTC and I withdraw my funds!

bye bye SpectroShit and BankeShit 

There are other ICOs more serious, more reactive and with less worries!
I would like to sleep very well at night!