Dear BTC-e & Bitcointalk community,

I am aware that I have a brand new account, nonetheless, I would like to kindly request help of you people.

During a period of two months prior to the downtime I have been trying to retrieve my account on BTC-e (.com that time). In the hope that their new site would do any better I tried logging in again. After successfully entering my email and password I got the message "Account suspended".

Ok, no problem I'll just follow their steps and will be able to access my funds anytime soon. So, they asked me to provide several items which I could all provide:
- Email address --> Approved
- Full residence address --> Approved
- Passport (valid) --> Approved
- Proof of residence (electricity bill) --> Approved
- Txid --> ........

Now they ask me for a blockchain transaction (Txid) of almost 4 years old in order to unblock my account....... How should I proceed, as I might have found it, yet I am everything but 100% sure that it is the correct one? I believe that if it is the wrong one they will delete it entirely.. Maybe they will unblock it when their new ticket system is online, as they are closely being monitored? It must already be evident to them that I am the one and only owner of the account and that they are solely ask questions in order to keep the funds.

I have also read elsewhere on this forum that no one could be suspended on legal ground as it wasn't even in the terms of use back in the day. 

I appreciate each and every response, thank you!