I have not seen any e-mails from them. I tried to login yesterday and it asked to update password by sending an e-mail to the registered one. Nothing. Are U.S based e-mails getting blocked? I have checked my spam filters and nothing.
Outlook email worked fine to reset the password last night. Of course, you can't log in from the US. You need a non-US VPN/proxy. There has also been a very heavy influx of password resets, since they are mandatory. Some people have reported that they needed to do it 2-3 times before the email showed up. I saw someone also mentioned that
https://btc-e.nz/forgot worked for them.