Dear valued customer, Due to our contract expiring with our current card issuer, Our card services will be temporarily unavailable until we can sort out a new contract or sign a new contract with a new card issuer (expected 2 to 3 weeks). In the mean time, all current cards that have been issued and loaded can still be used as normal. you can keep track and management of your card balance via : http://cardholderonline.com (your access token can find in "view card info") We do apologize for any inconvenience caused ! UQ Admin