Me and my 2 brothers were unjustly banned from games in chat and contest in btctalk. Games that we paid to join.
My emails to them were ignored for more than a week (they're supposed to answer in a day or two):
https://postimg.org/gallery/1x6ib2xgm/You should know, now you only can use 1 ip address for one account because too many people has abuse faucet
But they still answer what are you asked, right. i think they respond your emails in a days or 2 days isn't bad because the problem you had face isn't about deposit/withdraw, that need fast responded.