Me and my 2 brothers were unjustly banned from games in chat and contest in btctalk. Games that we paid to join.
My emails to them were ignored for more than a week (they're supposed to answer in a day or two):
https://postimg.org/gallery/1x6ib2xgm/they should response you to why you actually banned.
It's really terrible if it's true. I can't phantom why one of the established brands of cryptocurrency betting companies would do this. I hope they rectify this problem for you because it just unfair.