Hello same issues here.

Since 2/8/17 I have had 1x succesful payment 13x 'Failed' payments and I have 6x pending payments totaling just over 0.2 BTC.

Support do not respond to tickets.  I have heard from them through twitter though. The say they are aware of the BTC issues and are working on a fix.  But this is more than a month now :-/