Hello, everyone

We have made a ONE-TIME exception and MrMisley has been refunded because there happened to be an overall misunderstanding from both sides.
We do not reverse the opinion that they were lying to our support representative about their gambling addiction right after they lied about activating the 1st deposit bonus, when they clearly did not, as they did not meet the rules stated for its activation.
As it has already been said before, gambling addiction is something we are aware and serious about, it should never be a false reason to go around our rules clearly stated under the T&Cs page, which must be respected if one decides to accept them from the beginning, same behaviour will not be tolerated twice.
MrMisley, you were able to finally withdraw, because your withdrawal request was declined several times and by our request, our tech team manually altered the system for you separately to be able to go around 5x wagering rule. By the time this happened, unfortunately, you had already lost part of the amount. Our tech team still managed to alter the system before you lost all of your funds.
Support team will be waiting for MrMisley to withdraw their refund amount from us and the account will be permanently closed.

About 5x wagering rule, it has been there for months already, it is not understandable why it is a problem now, all of a sudden when it was not from the beginning. 5x wagering requirement is not roguish or too high and will stay as our rule to protect FortuneJack of money laundering.

Thank you for your support and suggestions everyone.

Kind Regards,
FortuneJack Team