When did this happen? bitify responds to you within 48 hours. I have had transactions stuck like that and they have been resolved within a few hours after their first contact.
I am sure if you have not been paid you can tell us the account name of the user who 'scammed' you. Who would you recommend as a human escrow?
Bitify did not respond to me. I am not sure why not. The transaction occurred on Bitify itself. There was no contact with Bitcointalk. So the name of the account is irrelevant. I would recommend any human escrow that I approve of. Perhaps, use sebastianJu.