WeExchange service is very poor.

I tried to deposit $200 into my WeExchange account 11 days ago. I followed the instructions on their website to add funds in AUD - after clicking the 'add funds' link the instructions were to deposit AUD into their ANZ bank account and include a supplied reference number with the deposit. This I did.

After a number of days my account did not show the funds. I opened a support ticket on their website. After a number of days I get a reply telling me I need to have my identity verified, and the account name and the deposit name need to be the same (NO MENTION OF THAT ON THE PAGE WITH THE DEPOSIT INSTRUCTIONS). They ask if I want to change my account name to match the name of the depositor - I say yes please, and ask if I am able to do this myself.

Well that was over a week ago. They still have my $200, but have not credited my account. They have not changed my profile details, and there does not seem to be a way to edit your own profile details on the WeExchange website. They have not replied to a number of support ticket follow up messages from myself.

WeExchange support is non-existent. I have no option but to post a message here and hope they reply.

WeExchange is a scam as far as I am concerned!