If someone could make decent miners with good customer service they we become very rich.

While Canaan is better than Bitmain they both suck when it comes to dealing with customers.

It says on their Facebook they received more orders than inventory on 8/31. If they are so high tech and can make these badass miners you would think they would be able to create a website that wouldn't allow them to accept more orders than they have stock.

They have to making money hand over fist how hard would it be to hire a few more people to deal with the orders? I have one of their miners and they are great but interacting with them is one of the worst experiences ever. I get better service buying a $1 hamburger at McDonald's. I mean seriously can you think of any other industry that provides shittier service than miner manufacturers?

If they are still in production or whatever hey that is fine but how hard would it be to keep people in the loop?
After their sale took place on 8/31 would it really be that difficult to send a mass email to everyone that purchased with something to the effect of:

Thanks for your order. We received an enormous amount of orders and are working through them as quick as we can.

Order numbers xxxx to xxxx can expect a BTC payment address on xx/xx/xxxx with shipping to occur three days after payment received.

Order numbers yyyy to yyyy can expect a BTC payment address on xx/xx/xxxx with shipping to occur three days after payment received.

Order numbers zzzz to zzzzz can expect a BTC payment address on xx/xx/xxxx with shipping to occur three days after payment received.

Instead it is like a giant mystery with no one knowing what the hell is going on.