I think you are missing his point.  He is saying that KICKICO's contract got hacked so they were issuing coins from a new contract.  They told him he would have his tokens from the new contract within a week but he hasn't had them.  When he contacts their support they don't give him a straight answer about why he still hasn't received them.

I think he is just trying to warn other potential investors that this may be a scam and they should be very careful about investing in the ICO as they might not get their tokens like him.

Based on the information he has provided and the lack of any helpful communications coming from the team, I am fairly sure this is a scam so would also advise other potential investors to be very careful.