I think they are very busy with the card transition process. I was already issued the new card with new limits.

They won't issue MyChoice cards anymore. Their contract with Wave Crest, like other bitcoin card providers, is coming to an end. The last day allowed for MyChoice card usage is this coming 15th Oct.

I suggest you fully verify your Cryptopay accounts and apply for the new card. On their website I can only see one limit for the new card which is for a fully verified type of account. I'm not sure what their limits will be for non-verified card holders.