I don't see how this could be a reseller conflict issue. None of us have ordered from resellers, we ordered direct from Canaan. And likely none of us would order from resellers. Who exactly are these resellers, I never saw any on the Canaan web site?
They aren't approved distributors or anything... Just companies with enough capital to make relatively large purchases from Canaan (or Bitmain) and then resell at an enormous mark-up in other countries. But it shouldn't matter to Canaan (AT ALL) if resellers are complaining. They will sell the same amount of product either way and for the same price.
People are willing to pay the mark-up because of the enormous pain in the ass it is to order from Canaan and the fact that it apparently takes a group of 5 people to write a 6 word response over the period of 5 days...