ILY Marlais, and you are doing some great work. Sadly, in case you haven't noticed by my fruitless posts in this thread, the more noise you make, the harder you get ignored. Keep fighting the good fight though.
-BttB
I stopped sending e-mail to support a while ago for the same reason. I certainly don't expect an answer here either, but at least it's out in the open that they're still shorting people.