In their defense it's also the same thing I'm doing. Wrangling a billion nickel-and-dime customers (when half of them talk your ear off and then don't make the purchase anyway) burns up a heck of a lot of man-hours that could be used for building awesome stuff instead. My first batch of 2Pacs, 80% of customers were only 15% of units and, if you include no-sales, about 95% of communication. I can't even imagine how bad it'd be with the kind of volume Canaan puts out.