Still better than Bitmain though, and I'm glad they didn't take our money first then let it sit in limbo however the gap in customer satisfaction between Bitmain and Canaan is becoming narrow.
I agree and it's a shame. Canaan disappeared for a while and when they came back onto the scene with the A6's they were great (in terms of communication, payment, product, and everything else). The A7 generation machines started out strong, but it seems like something happened to the company, perhaps internally. Maybe it's solely due to a large influx of low volume purchases, but it still seems like they are dropping the ball and moving away from the Avalon rep that they've built. It's not a transparent situation so I can only speculate; the worst part is they are the
only competitor of Bitmain