Hello,
I have my passphrase and can recover my account but the site does not recognize my password when I try to log in or withdraw Wings from evaluation.
When I have created my account I have set a password containing 9 characters.
How can I solve this issue?
Thank you.
First thing to remember is that the browser (PC) you used to register/recover your wings account is the one that holds the authentication. So if you try to log in on a browser other than the one you used to recover, authentication fails. My suggestion is open a google chrome and repeat the recovery process since you still have your passphrase. Once recovery completed, using the same google chrome browser and PC, try to login .