Don't trust them. They're a scam. I filled out the documents for their card, and then sent bitcoin. Their response was that I was a US citizen and that it was in their terms that they can't serve Americans, so they are keeping the $70 expedite plastic card + expedite fee I sent them.
I wrote them back and their response was again the same. Filled out the form, but you're supposed to know that they can't serve US citizens and they will keep any money you send to them. They refused the refund. Here was their only response:
We can only offer a promo code for a free card (not express delivery). I am sorry that you've encountered this situation, but it is stated in our terms that we are unable to provide services to the US residents/citizens.
Best regards,
Olga Savelyeva
This was the second time they said it in email. The first time they immediately used that "it is stated in our terms that we are unable to provide services to the US residents/citizens.", so they're using this canned phrase to burn all the US citizens who send them bitcoin.
Stay away from them. They're dishonest and crooked. Lost $70. I accept it as the price for learning about a scam.
Prothius
They are not crooks. They correctly and appropriately responded to an American who was too idiotic and illiterate to understand the simple phrase "Americans are not welcome".
Americans are not being burned by Cryptopay. Ask your own government about their over-pregnant policies about meddling in the financial affairs of Americans which is why most financial institutions beyond the borders of the United States would rather not deal with such cumbersome bureaucracy.
You're just feeling so hurt and mentally traumatized by the fact that cards issued outside the U.S. are off limits to American citizens. Get over it. The rest of the world are equally ineligible to open accounts in the U.S. without a valid SSN or TIN. An eye for an eye.